Business Support Specialist

Basingstoke, Hampshire, UK
£25000.00 per year | Posted 1 week ago

As part of a leading international bank, serving over 30 million customers in 75 countries, our client is searching for a highly professional Business Support Specialist to support their on going growth.  

This role will give you the chance to showcase your impeccable organisational, audit & policy implementation skills . You’ll also need to be highly articulate, with an exceptional enthusiasm for working in a dynamic, fast-paced business support role. 

In return, our client can offer you a competitive starting salary, a generous bonus, extensive room for growth and development and a dynamic team of colleagues who are committed to the continued success of the company. 

A background in financial services is advantageous, but by no means essential. What’s more important is your aptitude for working in this environment. You might come from an internal auditing, project management or compliance background. You will be familiar with introducing new policy/procedures to internal teams and supporting them to achieve the desired levels of compliance. 


Supporting including Operations, Credit and Asset Management, with centralised tasks including:

  • Team reporting
  • Internal Auditing
  • Business procedures
  • User guides
  • Facilitating testing requirements
  • Administration, maintenance and updating bespoke CRM
  • Conducting audits



  • Can work autonomously,
  • Auditing experience 
  • Writing Business procedure & user guides
  • ability to manage own workload and diary,
  • Good communication at all levels is very important
  • Proactive and self starter,
  • Work to deadlines



  • Ensuring processes and procedures are documented, reviewed on an annual basis and amended accordingly.
  • Cascade new and existing Policy & Procedures content all areas of the business
  • Taking ownership of all development testing requirements including identifying resource, managing test plans, validating results and identifying system developments required to process and customer experience.  
  • Conducting audits and liaising with relevant teams on feedback and actions required.
  • Ownership of reporting for Operations
  • Updating sales tools and maintaining system with relevant admin amendments 
  • Administration of CRM including setting up new users and documents to be distributed


You should be keen to learn, with excellent attention to detail, IT Literate, have good communication skills, enjoy working as part of a team and a positive and professional, hard-working environment. Ideally you will have some administration experience in a commercial environment. 



  • On joining the company you will attend a Company Induction which will introduce you to the different areas of the business and what they do.
  • Regular performance reviews with my line manager; this will include a mid-term and end of probationary review and regular one to one catch ups.
  • I will be expected to complete annual online Compliance training modules via My Development, our online training platform and will continue to receive on the job training throughout my career.



Working in a busy, open plan office.

Normal working hours are 8.45 to 17.15 Monday – Friday; however we operate on a shift system from 8.00 to 18.00 each day. 

Dress code is business formal Monday-Thursday, business casual on a Friday.


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